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Delivery & Returns

Shipping General

- All parcels from KSECRET are shipped from Korea.
- Shipping cost is calculated from Korea to the destination country.
- Every order is normally shipped out within 72 hours from the time of receiving the order.
- If a shipping delay occurs, we inform customers of the issue within 72 hours.


K-SECRET offers delivery service to the following countries

Asia : Philippines, Malaysia, Indonesia, Thailand, Singapore, Vietnam, Taiwan, Hong Kong, China, Japan, Korea

CIS : Russia, Georgia, Kazahstan, Uzbekistan, Ukraine

Middle East : U.A.E, Saudi Arabia, Kuwait, Oman, Bahrain

America : USA, Canada, Brazil, Mexico

Europe : France, German, Spain, England


Payment Options

- Credit Card or Debit Card : Available in all countries
- COD(Cash On Delivery) : Only available in UAE and KSA (*Need confirmation call)

* In case of COD, we dispatch the order only after you received a confirmation call by us. Please review correct mobile number when you place an order.

* We highly advise you to make card payment to ensure the fastest delivery because we can reduce screening time of your order.



Any inquiries for your order
Please contact our Customer Care team at 
Phone (or Whatsapp) for Middle East and Europe : +971 56 704 2242
Phone for the other regions : +82 70 4355 1202
Email :



Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Kindly contact to +82 70 4355 1202 for the process.